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| • Impartial and expert advice | |
| • Written terms of business - so consumers know where they stand | |
| • Written quotations - so no nasty surprises | |
| • Deposit protection - the order will be fulfilled at agreed cost | |
| • Extended guarantees from Carpet Foundation manufacturers | |
| • Agreed complaints resolution procedures | |
| • Free conciliation - peace brokering should problems arise | |
| • Ongoing independent monitoring to ensure compliance with an independent disciplinary panel to ensure the Code is effectively enforced |
The code launch is backed by a £500,000 press advertising campaign, which features real retailers, in home interest magazines.
Melbourn Flooring and Interiors Limited say ‘Carpet is a complex and infrequent purchase and choosing the right retailer is more important than what product is bought. The Office of Fair Trading only approves Codes that have proved effective in safeguarding and promoting consumers’ interests beyond the basic requirements of the law.
Office of Fair Trading approval is the perfect way for Melbourn Flooring and Interiors Limited to tell consumers that we can be trusted. It enhances my offer and takes the worry out of the purchase for consumers. It will give me the edge’
The carpet foundation is the leading body for the UK carpet industry. It is backed by 11 manufacturers and over 1000 independent retailers known as Registered Specialists.
The Carpet Foundation is only the fifth organisation, and the first in home furnishing, to secure Office of Fair Trading approval for their Code of Practice. The OFT approved code is exclusively for Registered Specialists.
